Have you recently enjoyed a classic Chicago-style hot dog, an Italian beef sandwich, or a fresh chopped salad at Portillo’s? If yes, then you’ve got an opportunity waiting for you. TellPortillos invites customers to take part in its official customer feedback survey. In return for your thoughts and a few minutes of your time, you’ll be rewarded with a free order of French fries on your next visit.
This guide walks you through everything you need to know about the TellPortillos survey how to take it, what you need, and how you’ll be rewarded.
What Is the Portillo’s Survey?
The Portillo’s Guest Satisfaction Survey is an online feedback tool designed to gather customer insights. It allows recent diners to rate their experiences, share suggestions, and report issues. Whether you had a perfect meal or experienced something that needs improvement, TellPortillos values your opinion.
The goal is to continuously improve food quality, customer service, and store atmosphere based on real customer experiences.
Why Should You Take the Survey?
Your feedback helps Portillo’s fine-tune its menu, service, and overall operations. But that’s not all—by participating, you receive a free order of French fries as a thank-you. That’s right—just a few minutes of your time can lead to a tasty reward on your next visit.
Here’s why the TellPortillos survey is worth your time:
- It takes only 5 to 7 minutes to complete.
- You’ll get free fries as a thank-you.
- Your feedback leads to real changes in service and quality.
- It ensures your future visits are even better.
What You’ll Need to Participate
Before starting the survey, make sure you have the following:
A Recent Portillo’s Receipt
After your visit, hold on to your receipt. It contains the unique survey code needed to begin the survey. The code is typically 18 digits long and is printed near the bottom of the receipt.
Internet-Connected Device
You’ll need a smartphone, tablet, laptop, or desktop computer with a stable internet connection to access and complete the survey.
Basic Language Skills
The survey is available in both English and Spanish. Be prepared to complete it in the language you’re most comfortable with.
How to Complete the Portillo’s Survey
Follow these steps to share your feedback and receive your reward:
Step 1: Access the Survey Website
Go to the official TellPortillos survey page on your internet browser.
Step 2: Enter Your Survey Code
Carefully type the 18-digit survey code from your receipt. Double-check for any typing errors before clicking to proceed.
Step 3: Share Your Experience
Answer all the questions honestly. You’ll be asked to rate:
- Food quality and freshness
- Cleanliness of the restaurant
- Staff behavior and friendliness
- Speed of service
- Accuracy of your order
- Overall experience
There may also be a text box where you can leave any additional comments or suggestions.
Step 4: Submit Your Survey
After answering all the questions, submit your feedback.
Step 5: Get Your Reward Code
Once you’ve completed the survey, you’ll receive a validation code. Write this code on your original receipt and bring it with you on your next visit to claim your free fries.
Survey Rules and Eligibility
To ensure a fair and valid survey process, TellPortillos has laid out a few eligibility rules:
- You must be at least 18 years old.
- Only one survey can be completed per receipt.
- The survey must be completed within 4 days of the purchase date.
- The validation code is valid for one use and cannot be exchanged for cash.
- TellPortillos employees and their immediate family members are not eligible.
Make sure to read and follow these rules before participating.
What Questions to Expect
Here’s an overview of the types of questions included in the survey:
- Overall satisfaction with your visit
- Quality and taste of your food
- Cleanliness of the location, including restrooms
- Employee friendliness and professionalism
- Speed and accuracy of service
- Whether you would recommend TellPortillos to others
These questions help the company better understand customer expectations and areas where they can improve.
Portillo’s Famous Menu Items to Enjoy With Free Fries
After earning your free French fries, why not make the most of your next visit by pairing them with one of TellPortillos best-selling items? Some customer favorites include:
- Chicago-style hot dog with all the classic toppings
- Italian beef sandwich dipped in flavorful gravy
- Char-grilled cheeseburger with melted American cheese
- Fresh chopped salad with chicken and house dressing
- Famous chocolate cake shake for dessert
Free fries are the perfect side to almost anything on the menu.
Tips to Make the Most of the Survey
- Complete it quickly: The survey code on your receipt expires after four days. Don’t wait too long.
- Be honest: Whether your experience was good or bad, your genuine feedback is appreciated.
- Save the receipt: You’ll need to show your receipt with the validation code to get your free fries.
- Try something new: Use your free fries reward as an excuse to explore more of the Portillo’s menu.
Troubleshooting Survey Issues
Encountering issues while taking the survey? Here are a few tips:
- Survey code not working: Ensure you’ve entered all 18 digits correctly, without spaces.
- Page won’t load: Try refreshing your browser or switching to another device.
- Lost receipt: Unfortunately, without the survey code, you won’t be able to complete the survey.
If problems continue, try contacting TellPortillos customer service for assistance.
Final Thoughts
Portillo’s is committed to delivering excellent food and top-notch service, and the feedback survey is an important part of that mission. Taking the survey doesn’t just help TellPortillos it also helps you. You get to enjoy delicious free fries just for sharing your opinion. It’s a small act that comes with a tasty bonus.
So next time you dine at Portillo’s, hold on to your receipt, share your experience, and claim your crispy reward. Everyone wins when feedback turns into free food.